By Lee Jie Teh, Founder · BixTech
Custom AI chatbot for WhatsApp Business, built on the official WhatsApp Business API (WABA) for Malaysian SMEs and enterprises.
An AI-powered assistant inside your WhatsApp Business account — qualifies leads, answers FAQs, books appointments, hands off to humans. Runs on the official WhatsApp Business API (WABA), not a personal account: multi-agent inboxes, template messages, compliant broadcasts, unlimited scale.
| Capability | WA Business app (free) | WhatsApp Business API (WABA) |
|---|---|---|
| Multiple agents / team inbox | ❌ One device only | ✅ Unlimited agents, shared inbox |
| AI auto-reply with custom logic | ❌ Not supported | ✅ Full AI integration |
| CRM / ERP integration | ❌ Manual only | ✅ Native API hooks |
| Outbound broadcast to opted-in users | ⚠️ Limited, risk of ban | ✅ Template messages, compliant |
| Green tick (verified badge) | ❌ Not available | ✅ Eligible with Meta Business Verification |
Each ships standalone or combined. Pick the one that hurts most — we'll ship in 2 weeks.
WhatsApp us to scope| Client | Use case | Result |
|---|---|---|
| PropertyLab real estate platform |
WhatsApp lead qualification + nurture to closing | Increased conversions without manual effort |
| OMNE+ interior design SaaS |
WhatsApp quotation bot with upsell flagging | Increased average deal value |
| Typical SME deployment | WhatsApp AI chatbot with CRM sync | 2–3× enquiry volume absorbed without new hires |
| Multilingual deployment | Bahasa, Mandarin, Cantonese, Tamil, English mix | Native-language response regardless of how customers type |
Meta verification, template approval, BSP selection — handled by us, not you.
Book free discovery| Scope | Cost range (RM, 2026) | Timeline |
|---|---|---|
| Single-workflow WABA chatbot (e.g. lead qualifier) | RM 1,000 – 15,000 | 2–3 weeks |
| Multi-workflow WABA + CRM + broadcast templates | RM 15,000 – 40,000 | 4–8 weeks |
| Enterprise WABA with custom integrations and high volume | RM 80,000+ | 10–16 weeks |
Meta conversation fees apply separately (typically cents per conversation). MDEC and HRD Corp grants often offset 30–70% of build cost.
Single-workflow chatbot from RM 1,000 (typical RM 5,000–15,000). Multi-workflow with CRM and broadcasts: RM 15,000–40,000. Enterprise: RM 80,000+. Meta conversation fees billed separately.
No. The free app has no AI, no multi-agent inbox, no CRM, and broadcasts risk a ban. Anything beyond a one-person operation needs WABA.
Yes — required for production WABA and the green-tick badge. We handle SSM submission, address verification, and phone provisioning. Queue is 1–3 weeks.
Pre-approved message formats for contact outside the 24-hour window — reminders, order updates, promos. We write templates that pass Meta review first-submission.
Yes — Bahasa Malaysia, Mandarin, Cantonese, Tamil, and mixed rojak. Sector-specific terminology fine-tuned during build.
Single-workflow: 2–3 weeks. Multi-workflow with CRM: 4–8 weeks. Meta verification (1–3 weeks) runs in parallel with build.
Yes — HubSpot, Salesforce, Zoho, Pipedrive, SQL Account, Xero, AutoCount, plus custom systems. Quotations and invoices generated directly in your accounting software.
Yes — first message identifies as AI, sets expectations, shows the human-handover path. Improves trust, reduces friction.
WhatsApp us for a free 30-minute scoping call. We'll tell you:
Or explore AI Customer Service Malaysia and AI Chatbot Developer Malaysia.